Welcome to APIE

Your First 30 Days

1. Send Your Starting Information

Please prepare and send the following through the secure form:

1. Agree to the cooperation terms: Confirm on the Cooperation terms page.
2. Your desired rate: Set it for 1-on-1 and small classes (see the market tuition table for reference).
3. Free teaching slots: Register at least 3 hours per week, spread over at least 2 different days, with at least 1 slot outside office hours.
4. Maximum class size: The maximum number of learners in one teaching hour.
5. List of existing students (if any): Learners you bring yourself get 100% off APIE's service fee.
6. Payment & tax information: Bank account number (the account holder name must match the teacher's name), personal tax code and ID/citizen ID number, sent through the secure form.

2. Complete Your Public Profile (Teacher Profile)

Your public profile is the first thing that helps learners and parents choose you:

• Profile photo: Square (at least 800 x 800 px), face clearly visible, light background, no filter that changes your features, no logo.
• Short bio: 80 - 120 words stating your expertise, experience, teaching method and the learners you suit best.
• Intro video:
  • 60 - 90 seconds covering who you are, how you teach and one short practical example.
  • No background music.
  • Submit a Google Drive or YouTube link set to Unlisted.
• Professional certificates: Upload them to the system so APIE can verify them before they are shown publicly.
• Image use consent: Give written consent to display your profile by ticking the confirmation in the teacher details form.

3. Get Familiar With and Use the APIE Teacher Tool

• Open the tool: teacher.apie.so | Tutorial video: Watch on YouTube
• Practice task: Assign homework to a test class, check the AI's grading and error explanations, adjust the AI's feedback and view the learner progress report.

Highlights of the toolset:

• Smart lesson writing: Automatically create interactive lessons from a prompt, PDF, document, video or vocabulary list. You review and edit before assigning.
• Template library: Access more than 1,000 ready-made worksheets to use right away.
• Easy assigning & grading: Learners do the work directly through a link. AI helps grade Speaking, Pronunciation and Writing and analyzes mistakes in detail (the teacher keeps the final say to review and edit feedback).
• Tracking & security: Detailed reports on each learner's weak skills; built-in tab-switch blocking and control over AI-generated content.
• Extras for learners: Speaking practice with AI, text-to-speech audio and interactive vocabulary games.

Usage limits: When APIE matches learners to you, the free tool plan is granted for that number of learners. For learners you find yourself, the standard paid plans apply.

4. How You Receive Learners via Zalo

1. Receive a proposal: APIE sends learner information (level, goals, time slots) through Zalo.
2. Response time for proposals:
   • Regular classes: Accept or decline within 24 hours (a decline needs a valid reason). If you do not respond twice in a row, the system lowers your priority for future class matching.
   • Trial lesson requests: Confirm within 4 hours (applies when the request is sent between 8:00 AM and 9:00 PM).
3. Confirm & start: After the learner finishes paying through APIE, the system notifies you through Zalo and fixes the schedule of the first lesson.

5. Booking and Managing Your Teaching Schedule

• Teachers send their fixed free slots and update them regularly every [Month] through Zalo.
• APIE arranges the lesson schedule with learners and sends a confirmation notice.
• Every schedule change request must go through APIE's Zalo, following the rules for rescheduling and cancelling.

6. How a Lesson Runs on Google Meet

• Before the lesson: APIE creates and sends the Google Meet link through Zalo. Join 10 minutes early to check your equipment (mic, camera, connection).
• During the lesson: Share the lesson and guide the learner through the exercises directly on the APIE Teacher Tool.
• After the lesson: Confirm the status (Taught / Absent / Cancelled) through Zalo so APIE can check the data with the learner or parent.

7. Cancelling and Rescheduling Lessons

• Teacher reschedules or cancels in advance: Give at least 24 hours' notice through Zalo and schedule a make-up lesson within 14 days (a lesson not yet taught is not yet paid).
• Teacher cancels at short notice or without notice: You must teach a make-up lesson within 14 days. From the 3rd violation in a month, APIE pauses new learner matching.
• Learner gives 12 hours' notice: The lesson can be moved once, into one of the teacher's free slots.
• Learner gives late notice or does not show up: The lesson is still charged and the teacher still receives full pay.

8. Pay & Tax Obligations

• Service fee rate: APIE keeps 30% of the pay in the first year. From year 2 (counted from the day of your first learner), the fee drops to 20%.
• Payment period: Last month's pay is transferred before the 5th of each month together with a detailed reconciliation statement by Email and Zalo.
• Personal income tax withholding: APIE automatically withholds 10% personal income tax at source as required by law on pay and issues tax withholding certificates periodically to the teacher (a teacher who is a household business or a company issuing a VAT invoice, or who qualifies to submit Commitment Form 08, is paid under a separate arrangement).
• Learner stops mid-course: The teacher receives full pay for every completed lesson.
• Refund deduction: A refund to a learner is deducted from the teacher's next payout only when the refund fault is verified to lie with the teacher. The teacher always has the right to explain before a final decision is made.

9. Operating & Confidentiality Rules

1. Teach fully on APIE: Never move learners matched by APIE to transactions outside the platform (including sharing a personal phone number or Zalo).
2. Interaction platform: All assignments and tracking of learning must happen on APIE.
3. Handling violations: Fraud leads to ending the right to be matched with classes and losing all companion benefits (free tools, Certified Teacher, workshops, public profile...).
4. Protecting teachers: If a learner behaves inappropriately, APIE will step in and stop matching.

10. Rules for Learners Under 18

• All communication, scheduling and work goes through the parent.
• Teachers must never store, distribute or share a learner's personal information or images outside the APIE system.

11. Incidents & Complaints

• Technical incidents (lost connection / power cut): Tell APIE through Zalo right away so that [Make-up rule for incidents] applies.
• Complaints from learners or parents: APIE receives them and responds within 7 working days, based on the lesson report, the work data on APIE and explanations from both sides.
• Feedback on a review: If you receive a review that is not objective, send your feedback through Zalo within 7 days so APIE can help check and review it.
• Official channel: Send every request for support or complaint to Email: teacher@apie.vn or the Teacher Care Zalo.

12. Reviews, Metrics & the Certified Teacher Title

Learners post a public review after finishing a course. The system automatically records these operating metrics:

• On-time rate & cancellation/reschedule rate.
• Average review score.
• Rate and speed of responding to class proposals.

APIE Certified Teacher: Teachers who keep strong reviews and excellent operating metrics are recognized as APIE Certified Teachers, with priority for profile display and for new learner matching (Detailed criteria: [Number of reviews, Average score, Tenure]).

13. Leaving the Platform

• A teacher who wants to stop cooperating must give at least 30 days' notice.
• For classes that are still in progress, the teacher cooperates according to the arrangement [Teach out the package / Hand over the class].

14. Contact & Support

• Email for requests & complaints: teacher@apie.vn
• Fast operations support channel: APIE's Zalo Official Account / Zalo Teacher Support.
• APIE teachers' internal Zalo group: Join the group